Refund Policy

Effective Date: 05/06/2025 At Hodari Ventures LTD, we are committed to delivering professional, reliable, and timely business consultancy services. We understand that circumstances may change or issues may arise, and we have a fair and flexible refund policy in place to support our clients.

1. Service Engagement and Payment

Clients may request services via contact forms on our website. All further communication and service agreements are conducted via email, phone, or WhatsApp. Payment is required in advance or as agreed upon during engagement.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• If Hodari Ventures LTD fails to deliver a service as per the agreed terms, and the failure is not due to client inaction or a third-party authority.
• In some cases, partial refunds may be issued even if a third-party (e.g., government agency, bank) is at fault — provided that no non-refundable disbursement fees have already been incurred.

3. Partial Refunds

Partial refunds are available and are handled on a case-by-case basis. The exact refund amount depends on:

• The scope of service already delivered
• Any non-refundable costs already incurred
• Administrative or processing time expended

4. Refund Request Window

Clients must request a refund within 3 months (90 calendar days) from the date of purchase or initial payment. Requests made after this period may not be eligible.

5. Cancellations and Disputes

We approach all cancellations and disputes with a pragmatic, fair, and understanding mindset. If you’re unsatisfied with any aspect of your service, we encourage you to contact us promptly so we can resolve the matter amicably.

6. How to Request a Refund

To initiate a refund request, please contact us at: 📧 Email: INFO |AT| INC.CO.KE 📞 Phone: +254 703 281427 Include your full name, service purchased, date of transaction, and a brief explanation.

7. Processing Time

Approved refunds will be processed within 7–14 business days, depending on the payment method and banking channels involved.

8. Changes to This Policy

Hodari Ventures LTD reserves the right to update this Refund Policy at any time. Updates will be posted on this page with the revised effective date.